FedEx Billing Online
Quick Help
Registration
Account Summary
All Open Invoices
Past Due Invoices
Paid/Closed Invoices
In Dispute Invoices
Payment Processing*
Invoice and Shipment Details
Payment Cart*
Disputing FedEx Charges
Search and Downloads
Preferences and Administration
Customer Support
* The Pay function is not applicable in China market (Hong Kong, Macau and Taiwan excluded ).
Registration
To register for FedEx Billing Online, go to the login page by selecting View/Pay Bills Online under the Manage My Account tab on fedex.com. If you already have a fedex.com username and password (used on fedex.com for FedEx Ship Manager, My FedEx.com, Simplify My Shipping, Global Trade Manager, or Update My Account), click "Login" and verify your account information. If you are new to fedex.com, register by clicking on the "Register" link on the login page.
The first user to register an account for FedEx Billing Online is by default the billing online administrator. Please provide all requested company and contact information, and if necessary two recent FedEx invoice numbers issued within the last 60 days. (If you do not have two recent invoice numbers, please contact FedEx customer support for account verification over the phone.)
* The Pay function in this section is not applicable in China market (Hong Kong, Macau and Taiwan excluded).
Account Summary
Get help with:
Account Summary Overview
Customizing Views
Viewing Invoice Detail
Viewing Invoice Activity
Paying Invoices*
Printable View Pages
Account Summary Overview
The Account Summary screen provides a complete overview of recent activity on your account, including a current account balance and a list of all open and past due invoices. From this screen you can also select invoices for payment.
At the top of this page is your primary account number and a summary of charges, payments, credits, payments in process, adjustments, balance due, and any past due charges you have accrued.
The Invoice List table shows invoice details such as invoice numbers, due dates, and status, enabling you to review this information quickly and conveniently. You will also see invoices that are open and their corresponding balances, as well as invoices that are past due, in dispute, or have been marked for payment.
If you wish to view only past due invoices, closed invoices, or in dispute invoices, click on the corresponding tab.
Note that when you leave the Account Summary screen to go to other screens in FedEx Billing Online, your web browser's "Back" button will always take you back to this screen.
Customizing Views
This page is easily customizable if you want to see your information in a particular manner. For example, to sort your invoices by date, simply click the arrow next to the date field and the table will automatically rearrange.
A snapshot of your account balance is available at the bottom of the Account Summary screen. Open invoices are grouped into the following time ranges:
- 0 - 15 days
- 16 - 30 days
- 31 - 60 days
- 61 - 90 days
- More than 90 days.
If there are open invoices, the total amount due will appear under the heading. Click on the heading to see the details that comprise the total.
Viewing Invoice Detail
To review detailed invoice information such as air waybill numbers, reference codes, status, and balance, click on the invoice number in the table. (As with the Summary page, you can sort details of each invoice.) Click an air waybill number for charges for that particular shipment.
Paying Invoices from the Account Summary Screen*
The Account Summary screen allows you to pay any or all of your open invoices. Simply click on the checkbox to the left of each invoice number and then click the Pay Selected button. This will automatically add the selected invoices to your FedEx Billing Online payment cart. On the payment cart screen, you will have the opportunity to review your selections, make any changes, add more items, or complete your payment by checking out.
* The Pay function is not applicable in China market (Hong Kong, Macau and Taiwan excluded).
All Open Invoices
This tab has a summary of all open invoices for your account. Just as the Account Summary screen allows you to pay or click on invoices for more detail, the All Open Invoices view allows you to pay any or all of the invoices by selecting the checkbox to the left of the invoice number. If you need additional detail information for an invoice, click on the invoice number.
* The Pay function in this section is not applicable in China market (Hong Kong, Macau and Taiwan excluded).
Past Due Invoices
This tab has a summary of all past due invoices for your account. To quickly pay these invoices, simply click on the checkboxes to the left of the invoice numbers and click the Pay button. The invoices will be added to your payment cart, allowing you to complete your payment. If you need detailed information about an invoice before paying it, click the invoice number.
* The Pay function in this section is not applicable in China market (Hong Kong, Macau and Taiwan excluded).
Paid/Closed Invoices
This tab has a summary of all account invoices paid in the past 180 days. To view detailed information about one of these invoices, simply click on the invoice number. On the Invoice Detail screen that follows, click the View Invoice History link to view all information regarding payments, disputes, and credits for this invoice.
In Dispute Invoices
This tab gives you an easy to view summary of all invoices that are in dispute. From this screen you can quickly see the disputed amount and date of the invoice level dispute. To view more information regarding this invoice, simply click on the invoice number to be taken to the Invoice Detail screen. From the Invoice Detail screen, you can click on the View Invoice History link to view all information regarding payments, disputes, and credits for this invoice.
Payment Processing *
The Payment Processing screen allows you to view a summary of all payments currently being processed. Click on the Payments Processing link at the top of the Account Summary screen. From this screen you can quickly see the remittance ID, payment creation date, number of invoices included in payment, currency for the authorized payment amount, amount authorized for payment, and the name of the person who initiated the payment. To view more information about a payment, click the remittance ID to view the payment cart details.
* The Pay function is not applicable in China market (Hong Kong, Macau and Taiwan excluded).
Invoice and Shipment Details
Get help with:
Invoice Detail Overview
Invoice and Shipment Details
Paying Invoices
Disputing Invoices or Shipments
Invoice Detail Overview
The FedEx Billing Online Invoice Detail screen uses a format similar to a paper invoice, presenting an easily viewed summary of all invoice information. You can pay, dispute, or download the entire invoice from this screen. Click the View link at the top of the Invoice Summary section to see a detailed view of billing information, charge summary, exchange rate information, and payer summary for this invoice.
Invoices can be downloaded in several formats. Invoice details are available in XML or CSV format. You can also choose to download a copy of the original invoice in PDF format (Adobe Acrobat Reader will open a copy of your original invoice in PDF format). You can then print it by selecting Print from the File menu.
NOTE: To view the invoice in PDF format, you need to install the free Adobe Acrobat Reader on your computer. To install, click on the Adobe Acrobat icon below, and follow the instructions.
Any adjustments or payments made to an invoice can be viewed by clicking the "View Invoice History" link. The invoice history can also be printed and includes payment activity, dispute activity, and adjustment activity, including an updated balance due.
Invoice and Shipment Details
In the FedEx Invoice Details section of the Invoice Detail screen, you’ll see a detailed list of your FedEx shipment summaries. Each individual shipment is listed in the table along with the air waybill number, ship date, payment type, reference, status, original charges, and other information.
To view detailed shipment information, click on the air waybill number to be taken to the Tracking ID Detail screen. You will be able to view all of the shipment charge details including recipient information. If you wish to request an invoice adjustment for a particular shipment, you can dispute it here.
Disputing Invoices or Shipments
If you need to dispute all the shipments on an invoice, you can dispute them all by clicking on the Dispute Invoice button. This will begin the dispute process and take you to the Dispute Request screen.
If you only need to dispute an individual shipment, click the air waybill number to view your shipment details and click the Dispute button.
* The Pay function is not applicable in China market (Hong Kong, Macau and Taiwan excluded).
Using the Payment Cart*
Get Help With:
Payment Cart Overview
Viewing Payment Cart
Paying an Invoice
Partial Payments
Payment Methods
With FedEx Billing Online, you have the ability to choose one or more invoices for full or partial payments by creating a dynamic payment cart.
Viewing Payment Cart
If you have created a payment cart that has not been confirmed, you will see the message “You have xx items in your payment cart” on the Account Summary screen. Click on this message or the View Cart link at the top of any page, and your payment cart will be displayed. If you log out of FedEx Billing Online or leave the FedEx Online Billing page, the outstanding payment cart will be emptied with a corresponding message.
Paying an Invoice
Invoices that are open for payment are available from the Account Summary screen by selecting the All Open Invoice, and Past Due Invoice tabs.
From the list select the checkbox at the top of the table or the checkbox next to each invoice you wish to pay. Choose one or more open or past due invoices and click “Pay”. You will see a summary of all invoices selected for payment in your Payment Cart. Verify the amount you wish to pay, remove items if necessary, and click “Continue Payment Process.” On the confirmation page, review the details of your payment, and if necessary return to the payment cart screen by clicking the Make Changes button. After you confirm the details of the payment cart, click “Create Payment Instruction” and FedEx Billing Online will generate a remittance advice for the amount authorized.
If your billing country utilizes bank slips, individual bank slips will be available for printing per invoice authorized. Please print the remittance advice or bank slips and mail your payment to the payment location listed on the advice.
Note that you can also select a single invoice to pay by clicking Pay Invoice on the Invoice Detail screen.
Partial Payments
Once you have placed invoices in your Payment Cart, the amount you wish to pay will default to the total amount due. The Payment Cart will divide the amount to pay into whole and fractional amounts. To authorize a partial payment, use the input boxes to adjust the amount and click “Continue Payment Process”. You cannot authorize an amount greater than the amount due for a particular invoice and the amount authorized must be greater than zero.
Payment Methods
FedEx Billing Online currently offers payment instructions for offline payments only. This payment instruction will allow you to print a consolidated remittance advice for the amount you authorize. You may print this or any associated bank slips for offline payment according to the payment instructions displayed on the remittance advice. Online payment via credit card or EFT is not available at this time.
* The Pay function is not applicable in China market (Hong Kong, Macau and Taiwan excluded).
Disputing FedEx Charges
If you have questions about an invoice or specific shipment and need to dispute it prior to payment, click the Dispute button and enter the reasons for your dispute
To dispute an entire invoice, click the Invoice Number from the Account Summary screen. On the Invoice Detail screen that follows, click the “Dispute Invoice” button. Individual shipments and related charges can be disputed by going to the FedEx Invoice Details section and clicking on the air waybill number that you wish to dispute. From the Tracking ID Details screen, click the “Dispute” button.
Dispute Requests
If you submit a dispute request, you will be asked to select a reason for the dispute. And, depending on the dispute type, you may be prompted to provide other information regarding your request. After the dispute is submitted, it will be researched and a response will typically be provided within 72 business hours.
Disputed invoices and their status can be checked at any time by clicking on the View Invoice History link on the Invoice Detail screen or by clicking the status in the Invoice Status column on the Account Summary screen.
Search and Downloads
Get help with:
Search or Download - Invoice or Shipment
Search or Download - Multiple Criteria
Download Center
To search and download invoice and shipment details to your computer, click the "Search/Download” tab at the top of any page within FedEx Billing Online and click “New Search or Download”.
Search or Download - Invoice or Shipment
On the New Search or Download screen, use the Quick Search feature if you know the specific item you need to find such as an invoice number, or air waybill number. Enter the information for the type of search or download you are performing and click “Quick Search” or “Download Data”.
If you search by invoice number, the invoice detail screen will be displayed and you can download the invoice detail. If you search by air waybill number and there is a single match, the tracking id detail screen will be displayed. Or, if there are multiple matches, the tracking id, invoice number, origin/destination and ship date for all matches found will be displayed. Click on the air waybill number to view the shipment details.
Search or Download - Multiple Criteria
On the New Search or Download screen, you can specify the exact criteria for your search or download. FedEx Billing Online allows you to search or download using these methods:
- Invoice Type – Freight, Duty/Tax, Combined, and All. (All is the default.)
- Invoice Status – Open, Closed, Past Due, and All. (All is the default.)
- Invoice Beginning Date and Invoice Ending Date – Select an invoice date range using the calendar feature. If you enter nothing, the default is all invoices from the past 30 days.
Once the above search criteria are entered, click “Search” or “Download Data”.
For downloading, enter:
- File Type – Select what format (csv, xml) you would like your download file saved
- File Name – Enter the name of the download file
On the Download Center screen, click the file name to save it to your system.
Download Center
The Download Center screen will display all files requested for download and files that are available to download. All files available for download will expire 14 days after creation date. The files will be listed by Filename, Status, Generated By, Creation Date, and Expiration Date. Download status includes “Complete” where the file was created successfully, “Exceeds limit” where the file size exceeds the maximum size of 30 megabytes, and “No data” where no data matched the entered criteria.
You may click the filename to download the results to your system if the status is complete. You will also have the option to remove files for download by clicking “Remove”.
Preferences and Administration
Get help with:
Add/Remove Accounts
Edit Store ID
Change billing medium
Manage and Invite Other Users
Change Administrator
Administrative functions include adding primary accounts, editing store ID, canceling FedEx Billing Online enrollment, changing/adding/deleting secondary users, and changing the account administrator.
The first user to register an account with FedEx Billing Online is by default the billing online administrator. Administration information is secure and maintained by the billing online administrator. Secondary users are only allowed to update personal information and change their passwords.
Add/Remove Accounts
You can add more primary accounts to FedEx Billing Online to see the bills for those accounts as well. Click on the “My Options” tab and select “Manage Account Settings”. Click “Add a Primary Account” and you will be directed to the FedEx account login screen to enroll. Once added to FedEx Billing Online, you can switch between primary accounts on the Account Summary screen.
Edit Store ID
You can add a store or location name to each account number to help identify the accounts and bills for that store or location. Click on the “My Options” tab and select “Manage Account Settings”. Just select the account number and enter the store or location name, and click “Update Store ID”.
Change billing medium
If you no longer want to receive your invoices only on FedEx Billing Online, you can unregister FBO by changing your billing medium. To switch your billing medium preference, click on the “My Options” tab in FedEx Billing Online and select “Manage Account Settings”. In the Change Billing Medium section, select the ‘Unregister from FBO’ and click “Change Billing Medium”.
Manage and Invite Other Users
To add or delete users, or update administrator information, click on the “My Options” tab and select “Manage Users”.
Users you add will receive an email invitation to FedEx Billing Online. If your invited user doesn't already have a fedex.com username and password, he or she will be asked to go through a short registration process in order to create one. You can remove the user's access at any time.
Change Administrator
If you ever want to designate someone else to be responsible for your account, use this feature in “Manage Users” to choose a new FedEx Billing Online administrator.
Customer Support
To report any questions or technical difficulties regarding FedEx Billing Online, please complete the Customer Support form located in the Help Menu under "Contact Billing Online Support".
The Customer Support form allows you to obtain assistance with the FedEx Billing Online website. If you have any questions regarding your account or your invoice, please contact FedEx Customer Service.